Terms of business

1.1 Charcol is a trading name of @Charcol Limited, registered in England No. 3795361. @Charcol Limited's Registered Office is at Chancery House, 53-64 Chancery Lane, London WC2A 1QU.  @Charcol Limited is an appointed representative of Charcol Limited, which is authorised and regulated by the Financial Services Authority (FSA reg. 427339).

1.2 @Charcol Limited trading as Charcol offer(s) a range of financial planning services.

1.3 All calls to Charcol may be recorded for training and monitoring purposes.

1.4 The mortgage quote you will receive on this website will not contain all of the details you need to choose a mortgage. Loans subject to status, type and value of property. Insurance may be required. Make sure that you read the separate key facts illustration before you make a decision about your mortgage.

2.1 @Charcol Limited is an appointed representative of Charcol Limited, which is authorised and regulated by the Financial Services Authority (FSA reg. 427339).

2.2 The Financial Services Authority is the principle regulatory body for Financial Services in the UK. They can be contacted at

The Financial Services Authority
25 The North Colonnade
Canary Wharf
London
E14 5HS

Tel: 020 7066 1000
or by visiting their website http://www.fsa.gov.uk/contact

2.3 The FSA does not regulate credit cards, unsecure and personal loans or some investment mortgage contracts.

3.1 @Charcol Limited may receive procuration fees from Mortgage lenders. We will confirm the amount to you in writing before you take out your mortgage. Any fees payable by you, in connection with your new mortgage, will be shown on each product illustration. Please note that these fees exclude any legal fees you may have to pay and we recommend that you ascertain what these fees may be prior to taking out your mortgage.

3.2 In addition we may charge a booking fee of £75 in respect of the exclusive or semi-exclusive mortgages we offer. An exclusive mortgage is defined as mortgages only available through Charcol Ltd and @Charcol Ltd and semi-exclusive mortgages are defined as mortgages only available through Charcol Ltd and @Charcol Ltd and a limited number of other broker networks.

3.3 Unless agreed otherwise, we will derive our income from commission paid to us by the companies with which we place your business.

4.1 @Charcol Limited arranges non-investment insurance contracts* from a limited number of insurance providers.

4.2 Through the @Charcol Limited online service we will not advise you or make any recommendation as to which non-investment insurance contracts are suitable for you.

* Non investment contracts are insurance policies that only pay out on death, incapacity or injury, sickness and infirmity. A plan that has a term of more than 10 years and ends after the life insured is 70 years old is not a non-investment contract.

4.3 We only transact policies from a restricted list of companies that we have assessed as being financially strong.

4.4 We do not provide any Insurance Policy that relies on investment returns to do its job.

4.5 Do not provide any policy that would require the claimant to make investments for it to achieve its purpose.

4.6 We do not normally provide plans that extend beyond the term of the mortgage or into retirement.

4.7 We will carry out any instructions you give us to effect such contracts.

4.8 For purposes of arranging building and contents cover we may refer you legal and general.

5.1 Where these terms of business are given in respect of a "distance contract", that is services provided: though our on line website; or through our branch-electronic-shopping-facility; or by phone.

5.2 Under MCOB 4.6 in circumstances where @Charcol Ltd acts contractually on your behalf, you may have the right to cancel your contract prior to the submission of your application to the lender.

5.3 Your rights of cancellation will take effect from the date the contract with @Charcol Ltd is concluded or the day you receive contractual terms and conditions in a durable form and be effective for 14 days after this date.

5.4 To cancel, you can email us or write to us (see contact us for details)

5.5 @Charcol Limited will not make any charge or apply a penalty if you cancel the contract. You must pay for any transactions initiated prior to termination at your express request and a due proportion of any fees applicable.

6.1 Subject to point 6.2, you or we, may terminate this agreement at any time, without notice period.

6.2 Notice of termination by you must be given in writing to our head office. The agreement will terminate upon our receipt of such notice. Proof of posting will not constitute proof of delivery.

6.3 Notice of termination by us must be given in writing to you. We will normally send such notice by post to your last known address.

6.4 Termination of the agreement is without prejudice to the completion of any transactions initiated prior to receipt of such notice. Existing policies, investments and loans will be unaffected.

6.5 These terms of business will automatically terminate should you die.

6.6 These terms of business have no minimum period during which they must remain applicable.

7.1 At our discretion and unless we hear from you to the contrary we may email or telephone you from time to time between the hours of 9am to 9pm without your further prior consent to such contact. We will not do so for the purpose of qualifying credit promotions unless you have expressly given us permission to do so, or you are an established existing customer.

7.2 When you join Charcol, we will send you marketing email updates on our products and services, according to the information you provide at the point of registration. You will be given the opportunity and instructions on how to unsubscribe from these emails when you register and on each marketing email we send to you.

7.3 All cheques, documents of title etc will be sent by post to your last known address and shall be sent at your own risk. We will not be responsible for lost documents or any consequences that may arise from any error or failure of the postal system. First class mail will normally be used.

7.4 You may communicate with us by writing, phoning or sending an email to our head office. There is no additional charge.

8.1 If you make a valid claim against us in respect of the mortgage or insurance we arrange for you, and we are unable to meet our liabilities in full, you may be entitled to redress from the Financial Services Compensation Scheme; details of the cover provided by the Scheme are available on request. Further information is available from the FSA and the Financial Services Compensation Scheme.

9.1     We are required to verify your identify in accordance with the Criminal Justice Act 1993 and the Money Laundering Regulations. This will be required at the outset of our dealings with you and we will not submit an application for a mortgage or term assurance policy of other financial product until such verification has been obtained.

 See Acceptable Forms of ID and Proof of Address

10.1 All policies will be registered in your name unless otherwise agreed in writing. Unless you instruct us in writing to the contrary, we will forward to you all documents showing ownership of your policies as soon as practicable after we receive them. Where a number of documents of title are involved we will await arrival of all of them before sending them to you.

11.1 We do not handle client money in respect of Life Assurance. We cannot accept any cheques payable to ourselves, or cash; the only exception relates to fees, as described in 5 above.

12.1 The law governing this agreement both before and after completion is the law of England and Wales.

12.2 We normally require our clients to give us instructions in writing, to avoid possible disputes, but we shall be entitled, at our sole discretion, to act upon your oral instructions. We can refuse your instructions at our discretion.

12.3 We may vary the terms of this agreement by writing to you at your last know address. Proof of delivery to this address will constitute proof of notice being served.

12.4 These terms of business represent our understanding of the law and our terms of business as at 16/05/2005. They are valid on that date.

The contract is in English and communication between us will be in English.

14.1 Other taxes or costs may exist which are not paid through us or imposed by us.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE