Terms of business

1.1     John Charcol is a trading name of Charcol Limited. Registered in England No 3397767. Registered Office is at 2nd Floor Chancery House, 53-64 Chancery Lane, London, WC2A 1QU. Tel: 0845 413 1000.
1.2     John Charcol offer(s) a range of financial planning services.
1.3    Calls to may be recorded for training and monitoring purposes.
1.4     The mortgage quote you will receive on this website will not contain all of the details you need to choose a mortgage. Loans subject to status, type and value of property. Insurance may be required. Make sure that you read the separate key facts illustration before you make a decision.

2.1     Charcol Limited is authorised and regulated by the Financial Services Authority (FSA reg. 427339).

2.2     The Financial Services Authority is the principle regulatory body for Financial Services in the UK. They can be contacted atThe Financial Services Authority 25 The North Colonnade Canary Wharf London E14 5HS Tel: 020 7066 1000or by visiting their website www.fsa.gov.uk/contact

2.3     The FSA does not regulate credit cards, unsecure and personal loans or some investment mortgage contracts.

3.1       There will be a minimum fee for our service of £250, of which £100 is payable when you apply, and we will retain the commission from the lender. Alternatively, you can choose the fee only option which is typically 0.63% of the amount borrowed. The precise amount will depend on your circumstances and loan amount, and will be discussed and agreed before you make an application.

3.2       We will confirm the amount we receive from procuration fees from Mortgage lenders to you in writing before you take out your mortgage. Any fees payable by you, in connection with your new mortgage, will be shown on each product illustration. Please note that these fees exclude any legal fees you may have to pay and we recommend that you ascertain what these fees may be prior to taking out your mortgage.

3.3       In addition we may charge a booking fee of £75 in respect of the exclusive or semi-exclusive mortgages we offer. An exclusive mortgage is defined as mortgages only available through Charcol Ltd and @Charcol Ltd and semi-exclusive mortgages are defined as mortgages only available through Charcol Ltd and @Charcol Ltd and a limited number of other broker networks.

4.1     Charcol Limited arranges non-investment insurance contracts* from a single insurer.
4.2     We will carry out any instructions you give us to effect such contracts.
4.3     We do not provide any Insurance Policy that relies on investment returns to do its job.
4.4     We do not provide any policy that would require the claimant to make investments for it to achieve its purpose.
4.5     We do not normally provide plans that extend beyond the term of the mortgage or into retirement.
4.6     For purposes of arranging building and contents cover we may refer you directly to Legal and General.
* Non investment contracts are insurance policies that only pay out on death, incapacity or injury, sickness and infirmity.

5.1     Where these terms of business are given in respect of a "distance contract", that is services provided though a website or by phone.
5.2     Under MCOB 4.6 in circumstances where Charcol Ltd acts contractually on your behalf, you may have the right to cancel your contract prior to the submission of your application to the lender.
5.3     Your rights of cancellation will take effect from the date the contract with Charcol Limited is concluded or the day you receive contractual terms and conditions in a durable form and be effective for 14 days after this date.
5.4     To cancel, you can email us or write to us (see contact us for details)
5.5     Charcol Limited will not make any charge or apply a penalty if you cancel the contract. You must pay for any transactions initiated prior to termination at your express request and a due proportion of any fees applicable.

6.1     Subject to point 6.2, you or we, may terminate this agreement at any time, without notice period.
6.2     Notice of termination by you must be given in writing to our head office. The agreement will terminate upon our receipt of such notice.
6.3     Notice of termination by us must be given in writing to you. We will normally send such notice by post to your last known address.
6.4     Termination of the agreement is without prejudice to the completion of any transactions initiated prior to receipt of such notice. Existing policies, investments and loans will be unaffected.
6.5     These terms of business will automatically terminate should you die.
6.6     These terms of business have no minimum period during which they must remain applicable.

7.1     At our discretion and unless we hear from you to the contrary we may email or telephone you from time to time between the hours of 9am to 9pm without your further prior consent to such contact. We will not do so for the purpose of qualifying credit promotions unless you have expressly given us permission to do so, or you are an established existing customer.

7.2     When you transact John Charcol, we will send you service and marketing email updates on our products and services, according to the information you provide at the point of registration. You will be given the opportunity and instructions on how to unsubscribe from these emails when you register and on each email we send to you.

7.3     All cheques, documents of title etc will be sent by post to your last known address and shall be sent at your own risk. We will not be responsible for lost documents or any consequences that may arise from any error or failure of the postal system. First class mail will normally be used.

7.4     You may communicate with us by writing, phoning or sending an email to our head office. There is no additional charge.

If you make a valid claim against us in respect of the mortgage or insurance we arrange for you, and we are unable to meet our liabilities in full, you may be entitled to redress from the Financial Services Compensation Scheme; details of the cover provided by the Scheme are available on request. Further information is available from the FSA and the Financial Services Compensation Scheme.

We are required by law to verify your identify. This will be required at the outset of our dealings with you and we will not submit an application for a mortgage or term assurance policy of other financial product until such verification has been obtained.

 See Acceptable Forms of ID and Proof of Address

All policies will be registered in your name unless otherwise agreed in writing. Unless you instruct us in writing to the contrary, we will forward to you all documents showing ownership of your policies as soon as practicable after we receive them. Where a number of documents of title are involved we will await arrival of all of them before sending them to you.

11.1 We do not handle client money in respect of Life Assurance. We cannot accept any cheques payable to ourselves, or cash; the only exception relates to fees, as described in 5 above.

12.1     The law governing this agreement both before and after completion is the law of England and Wales.

12.2    We normally require our clients to give us instructions in writing, to avoid possible disputes, but we shall be entitled, at our sole discretion, to act upon your oral instructions. We can refuse your instructions at our discretion.

12.3     We may vary the terms of this agreement by writing to you at your last know address. Proof of delivery to this address will constitute proof of notice being served.

The contract is in English and communication between us will be in English.

14.1 Other taxes or costs may exist which are not paid through us or imposed by us.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE